Why isn't my service active even though I've paid?
The fastest and recommended way to pay for our services is by payment card, which generally allows your services to be activated immediately.
Other payment methods may involve a certain delay:
- Bank transfer, online banking (up to 3 business days)
- Bank transfer from abroad (up to 5 business days)
- Postal order (up to 4 business days)
- Mobile phone (T-Mobile and Vodafone only) (a few hours, approximately up to 4)
- QR code (up to 3 business days)
To ensure that your payment is processed smoothly, you must always provide your variable symbol and pay the exact amount shown in the My Services section.
Did the payment fail, or have you been waiting for activation longer than the specified period? Contact us at podpora@lepsi.tv and we will look into it.
We can also handle an incorrectly entered variable symbol. Simply attach a copy of your bank's payment confirmation to your email, and we will be happy to locate the payment.
