1. How to sign in

You can sign in to LEPŠÍ.TV on your TV in several ways:

Signing in with an email address or username

On the sign-in screen, enter the email address or username you use for your LEPŠÍ.TV account. Then select “Continue to enter password”, enter your password, and confirm the sign-in.

Signing in with a QR code

If you do not want to enter your sign-in details using the TV remote control, you can use the QR code displayed on the right-hand side of the screen.

1. Open the camera on your mobile phone.
2. Scan the QR code displayed on the TV.
3. Open the displayed link on your phone.
4. Follow the instructions on your phone.
5. Once completed, the TV will automatically sign in to your LEPŠÍ.TV account.

Signing in with a pairing code

If you are unable to sign in, contact our customer support and provide this code to the operator. Once your identity and user account have been verified, we can use the pairing code to sign you in remotely, so you do not have to enter your email address or password on the TV.

You can find the pairing code on the screen under “Sign in on the website”.

2. I forgot my password or username

If you cannot sign in, first check the following:

Are you entering the correct password?
Check for typing errors and correct letter case. Passwords are case-sensitive. Also make sure that Caps Lock or Num Lock is not active.

Are you entering the correct email address or username?
If you use multiple email addresses, make sure you are entering the address used when registering with LEPŠÍ.TV.

Still unable to sign in?
Select “I don’t know my password”. To reset it, simply fill in one of the requested details.

We will then send you a temporary password by email or to your phone number, depending on the option selected.

The temporary password is valid only until the end of that day. Your original password will remain valid unless you change it yourself.

The maximum password length is 20 characters.

If you do not remember any of the details entered during registration, contact our customer support at podpora@lepsi.tv.

3. The generated password does not work

If you have been sent a new temporary password but are still unable to sign in, first check that you are entering the following correctly:

• your username or registration email address,
• the entire generated password without any typing errors,
• the correct letter case for each character.

Remember that the temporary password is valid only until the end of the day on which it was generated.

If the password still does not work, contact us at podpora@lepsi.tv and send us:

• your username or email address,
• the approximate time when you requested the new password.

We will then investigate the issue.